Hey guys.
My sister received the keys to her new house on Thursday. The electricity meter is a pre-payment one. The problem is British Gas! She has called them several times since Tuesday as she has no electricity in the house (she has a baby of 8 months, also). BG have told her to get a pre-payment card from the shop and simply top the electric up… she’s tried several times but it doesn’t work. BG were supposed to arrive this morning to sort the meter out, they didn’t turn up! She called them again and was told they’d be there in the next 4 hours… again, they didn’t arrive.
She’s already set the ball rolling to change suppliers, but of course this takes time.
So my question is, what can she do?
Thanks very much for reading this
KC
My advice would be to contact the citizen’s advice bureau, as they shoud be able to give you legal advice and what kind of complaints procedure you could go through.
