The way they present you with the Bill just does not make much sense. They do not bother to send a Meter Reader to check,over estimate the readings ,add on figures of CR and Discounts when they should be deducting it ,and never deal with the actual working of the Energy units used in their Calculations, and post 2 lots of Bills in the same envelope that are estimated just one day apart . Such Confusion when you try to sort it out . No chance of getting any answers over the Phone and more confusion when the send ammended Bills . E-ON is does my energy billing and is badly in need of employing people in their Billing department who know how to Use a computer and present a Bill that every one can understand .I certanily cannot . How many of you really can?
Yeah = it is a pain .. you have to get your head around the idea that your payments are ‘positive’ (added) and your usage is ‘negative’ (deducted) ..
This means a discount has to be ‘added’ (and a penalty ‘deducted’ 
)
They also take payments each month .. and then bill you each quarter !
The idea is that your payments are ‘averaged out’ over the year ..this means when you are not using so much energy (eg in the summer) you are paying more per month than you are using = so you build up a ‘positive balance’ .. and when you use more energy (during the winter) you are paying less per month than you are using (and the extra payments are taken out of the positive balance you built up during the summer) …
Of course this never actually works right .. you either end up paying them hundreds of ££’s too much … or hundreds of ££’s too little ..
Why do they do it ? … so they can come along during the summer and get you to switch suppliers by pointing out you are paying more than you are actually using.. they then set your new payments really low and you think it’s a really good deal .. but when the winter arrives they double the payments & you get a massive shock ..
RE: estimated bills = sign up for on-line access to your account – if you enter ‘customer readings’ within (I think) 7 days of receiving an estimated bill and they will then send a corrected bill .. (they used to have space on the back of the bill for you to enter your own readings by hand & send it back, however I don’t think they do that anymore)
Yeah = it is a pain .. you have to get your head around the idea that your payments are ‘positive’ (added) and your usage is ‘negative’ (deducted) ..
This means a discount has to be ‘added’ (and a penalty ‘deducted’
)
They also take payments each month .. and then bill you each quarter !
The idea is that your payments are ‘averaged out’ over the year ..this means when you are not using so much energy (eg in the summer) you are paying more per month than you are using = so you build up a ‘positive balance’ .. and when you use more energy (during the winter) you are paying less per month than you are using (and the extra payments are taken out of the positive balance you built up during the summer) …
Of course this never actually works right .. you either end up paying them hundreds of ££’s too much … or hundreds of ££’s too little ..
Why do they do it ? … so they can come along during the summer and get you to switch suppliers by pointing out you are paying more than you are actually using.. they then set your new payments really low and you think it’s a really good deal .. but when the winter arrives they double the payments & you get a massive shock ..
RE: estimated bills = sign up for on-line access to your account – if you enter ‘customer readings’ within (I think) 7 days of receiving an estimated bill and they will then send a corrected bill .. (they used to have space on the back of the bill for you to enter your own readings by hand & send it back, however I don’t think they do that anymore)
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